Customer service

Low Prices Guarantee

We are the only known supplier of spare plastic film for Sangenic bins in the EU. We are constantly striving to optimize production and distribution, so we could offer a pleasant shopping and products at highly attractive prices. All prices in the shop already include VAT.

Note to wholesale customers: we are VAT payers.

Free shipping

The price of products you see in the shop is the final price you pay. There is no fee for shipping inCzechRepublicandSlovakia.

Quality guarantee

Replacement film is made inCzechRepublic. We guarantee quality - if not satisfied with the quality, you can send the plastic film back!

A comprehensive online store

We place emphasis on clarity and simple design of the shop - guarantee a pleasant shopping for all. During the order confirmation you will get all the necessary information, you can select a shipping method and payment method that suits you best.

Warranty of established company

online store Sametic.eu is operated by established company Gimmick.in co. s r.o., based inPrague.

Fast shipment 

because our goal is to deliver products on time and for less we have only one type of shipment. For retail customers standard delivery is within 3 working days, or up to 10 days.

Safe delivery

Throughout the country, we are sending products as packages through Czech Post. ForSlovakiapackages will be sent as insured first class. Products are always packed carefully and we guarantee you that it won’t be damaged by shipping.

Refund

Returns are accepted in exchange for full money back, on the basis that the goods are unused or damaged. We have 14 days return policy, no questions asked. The money for the product will be sent back.

How do I pay?

Bank transfer

Once you confirm your order, you will receive an informative e-mail with a copy of the order with our account number and amount. Variable symbol = order number. Once payment is received on our account, the product will be sent to your address.

You will appreciate this advantage if you want to send the product as a gift to close ones or to a business partner. Transfer between banks (your account and ours) usually takes 2 working days from the date of dispatch of payment.
Because we prefer this type of payment method, we offer a discount of 5% for your next shopping in the form of a portable coupon that you receive through email.

Card payment

This method is most convenient. Once you confirm your order, you will be directed to a secure international payment gateway PayPal, where you will enter the necessary information. You will be entering your card number directly to the secure PayPal site to which we don’t have any access. If the transaction is authorized, payment is made immediately and we will process your order the same day (or next business day). PayPal is one of the leading payment gateways in the world. We use it as well in transactions with our partners. It supports cards like Visa, Maestro and more.

Cash payment

Payment with cash is not available yet.

Methods of delivery, postage and packing

Goods are delivered by the Post office. 

The delivery price on your order is final and is the same for CR and SR = 0, - CZK. Fo other countrie please create an Order to see, how much you should pay.

Czech shipment

For distribution in the Czech Republic we use Czech post office. In the case you will miss the postman, he will leave you a notification in your mailbox and the package will be stored at your local Post office for 7 days. This period may be extended with a phone call to Post office.
If the method of payment is cash on delivery, you will have to pay before receiving the package. If you have already paid for the product by credit card or bank transfer you don’t have to pay anything when picking it up.

Slovak First Class Mail
For distribution to Slovakia we use insured First Class Mail. In the case you will miss the postman he will leave you a notification in your mailbox and the package will be stored at your local Slovak Post office for 18 days. This period may be extended with a phone call to Slovak Post office.
If the method of payment is cash on delivery, you will have to pay before receiving the package. If you have already paid for the product by credit card or bank transfer you don’t have to pay anything when picking it up.

Packaging 

For Czech Republic and Slovakia packaging is free.

Discount coupons

How does it work?

Discount coupon is always valid for 6 months since its release and allowing you to shop on our website with a discount. Just copy correct number of discount coupon when placing an order in the box.
Some coupons offer flat-rate reduction (e.g. 100 CZK), others a percentage discount (e.g. 10%). The system will automatically provide a discount from the price of products. Discount is not valid for packaging or shipping.

Each code or each voucher can be used only once (unless otherwise specified on the coupon). Coupon is invalid after the first use. Coupon is portable - you can use it for yourself or you can donate it as a gift. You can use just one discount coupon per order.

Important information:

Note: whoever knows coupon code can use it, therefore keep it safe. After first use, the coupon won’t be valid anymore. (unless otherwise specified on the coupon)!

FAQ - Frequently Asked Questions

Why register?

Before you start shopping on our website we do recommend registering first . (although it is not necessary). You will get easier access, discounts information as well as information about special offers and other benefits. At the same time we can contact you when it will be necessary to complete your order.